Return & Refund Policy

Return & Refund Policy

We want you to love your purchase from TINC — A Modern Apothecary. If you’re not satisfied, here’s how returns work.

Returns

  • Unopened, unused products in their original sealed packaging may be returned within 30 days of purchase with a valid receipt or order number.

  • Opened or used products can’t be returned, for safety and quality reasons.

  • Prescription and compounded medications cannot be returned or exchanged once they leave the pharmacy.

How to return

  1. Contact us at info@tincrx.com or (407) 233-2035 with your order number.

  2. Return the item in person at 2421 Edgewater Dr., Orlando, FL 32804, or ship it to that address.

  3. Customers pay return shipping costs unless the item arrived damaged or we sent the wrong product.

Refunds

  • Once we receive and inspect your return, we’ll refund the purchase price to your original payment method within [5–10] business days.

  • Original shipping charges are non-refundable.

Damaged or incorrect items
If your order arrives damaged or isn’t what you ordered, contact us within [7] days of delivery with a photo, and we’ll send a replacement or a full refund, including shipping.

Questions? Email info@tincrx.com or call (407) 233-2035.